Providing After Hours On Call support for the Disability & Aged Care sector
Providing After Hours On Call support for the Disability & Aged Care sector
We understand unexpected circumstances arise daily with your Participants. From Shift cancellations or locating staff when they are late, we will ensure that your Participants feel supported and listened to.
We use your CRM and Policy and Procedures with our aim of providing seamless service. We are skilled in the use of many CRM platforms including Prosims, Carelink, Flowlogic, TRACCs, Shiftcare, Lookout, EntireHR & Brevity
We use your Permanent and Casual workforce or your agency partners to backfill shifts and are driven to ensure support is delivered to your Participants.
We are able to address Critical incidents and provide your staff support and guidance in these situations. We know the NDIS Practice Standards and Guidelines and keep updated with any changes to leglislation.
Feel better in the comfort of knowing we are willing to use your systems you have in place for rostering solutions and staff and Participant management. We will implement your policy and procedures to ensure your Participants have continuity of care. We will communicate with you each day to advise you of any contact received and provide you a summary of each call. After Hours On call Australia will keep you informed of Critical Incidents and respond in accordance with NDIS Incident Management Guidelines.
We understand that not one plan fits all. We will take the time to get to know your business and understand your Participants care needs to be able to respond with a timely and safe response to any on call matter in our After Hours On Call service.
Collaboration is key to a trusted relationship with our partners, and we will work with you for a smooth transition. We not only strive to create work life balance for your staff and managers but are experienced in the NDIS landscape having worked over 20 years in Human Services Sector. After Hours On call Australia is emerging as an industry leader in After Hours On Call Support.
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